10 VoIP Alternatives for Business Communications

The number of users for VoIP has skyrocketed over the years because it significantly cuts down the costs for business communication.

The number of users for VoIP has skyrocketed over the years because it significantly cuts down the costs for business communication.

So, what is VoIP?

VoIP, or also known as Voice over Internet Protocol, is a calling platform that uses the advanced technology of the Internet.

VoIP phones allow you to call, video chat, or even send files to someone using your mobile phone, desktop computer, and laptop, so long as you have an Internet connection.

However, there are various VoIP communication options to choose from, and it may be confusing if you’re just starting.

So if you are considering using one in your office or your home business, take a look at these VoIP alternatives first to know which one suits you best.

The Top VoIP Communication Alternatives in 2020

1. Google Voice

Google Voice (GVoice) is one of Google’s many tools for remote collaboration.

Pros:

Coordinate effortlessly with other Google account applications like Google Calendar and Hangouts.
The automated transcription of voice messages is quite handy for business calls and meetings.
If you are living in the United States and Canada, unlimited text integration is available. You can also register your customised phone number, which accompanies a bundle of call minutes.

Cons:

There is a service charge for every additional integration you want.
The customer service hotline is not as prompt as other services in the market.
The registration of a unique phone number is quite impressive. Still, the problem with that is, all the catchy ones are mostly taken, so if you want a custom number that can be easily remembered by your clients, the chances are low.
You cannot receive calls via your desktop or laptop if voicegoogle.com is not open in your browser. You will need to have it always open if you are on your desktop; otherwise, better to access GVoice via your mobile device.

2. Zoom

Zoom usage has soared impressively since the start of the COVID-19 pandemic. Many opted to use this video chat alternative because of its many cool features.

Pros:

Its unlimited time on video telephony, with only two participants, is one of the great deals of Zoom.
Unlike other video chat platforms, Zoom allows 100 participants to join an online conference for free, with a maximum of 40 minutes’ duration.
VoIP calls are often uninterrupted when you use Zoom.
It supports fun video-conferencing backgrounds that have won the hearts of many users.

Cons:

Zoom lacks in the protection of data and end-to-end call encryptions of its users.
The security and privacy policies, though fixed promptly, are still insufficient.
Conflict on some user data policies, mainly between the GDPR and Cloud Act for European users.

3. Skype

Skype is one of the longest-running and most popular VoIP alternatives.

Pros:

Easily integrates with your Microsoft account.
Provides easy-to-use general-purpose functions on chat boxes.
Supports screen sharing for more interactive web conferences.
You can add up to fifty participants in a video conference.

Con:

Encrypted messages can still be accessed easily by authorities. Their unguarded and unclear data privacy policies can compromise the safety and privacy of its users.

4. Viber

Viber is mainly mobile-based but also has desktop support for calling and sending text messages.

Pros:

Supports texting, voice, and video calling individually or in a group.
Offers an affordable Viber Out monthly plan for unlimited international calls.
You can get a maximum of twenty users while doing a conference.
Supports encryption of messages.
Includes an added verification method by putting in secret keywords for the users to know who is at the other end of the conversation.

Cons:

Some users still do not trust the encrypted security policy because of various incidents in previous years.
Viber uses a large amount of data and may take a toll on your Internet service.

5. WhatsApp

At the beginning of WhatsApps’ launch, sending messages was the only option for this system, but later on, they upgraded some features and added a voice and video calling too.

Pros:

Previously just available on mobile devices, you can now download the app on your desktop as a browser extension.
As a sister app of Facebook, the majority of the millennial population is using WhatsApp. Its integration to Facebook and large user base makes communication relatively easier.

Cons:

While others can cater to a pretty good number of participants during a video conference, WhatsApp only allows up to eight users in a meeting.
Since it is in line with Facebook, expect that the same disadvantages in privacy extend to WhatsApp.

6. Vopium

Vopium is another free mobile app for VoIP calls.

Pros:

Supports other cloud protocols such as Skype, MSN, Google, AOL, Facebook, and Twitter, to name a few.
Seamless and straightforward UI for messaging and calling.

Cons:

The services they offer in the area of your subscription are not the same in other locations, so it is better to check the rates first before getting the app.
The app is free but has limited features. Their premium plans range from $5 to $64.94, depending on your preferences.

7. Spoke

Spoke is a cloud-based VoIP platform that boasts a seamless integration to your existing phone system.

Pros:

Supports auto-attendants and auto-transcription of voicemails to text messages.
Voice calls and mobile conferencing are also offered, and you can record the calls for security and legal purposes.
You can hide the personal numbers of your employees for protection and privacy.
You can set your work hours and reserve hours where you can’t be “disturbed.”

Con:

All these features, though, come along with a steep price, starting at $9.95 per month for its basic features, unlike other VoIP systems that offer their basic services for free.

8. Text Request

Text Request, as the name suggests, is mainly a text-based platform. However, it’s still a popular choice among individuals and business owners alike.

Pros:

The number of consumers and group messaging is limitless, unlike other platforms in the market.
Supports auto-responses, which is convenient for businesses.
Supports sending messages with the use of a landline.

Cons:

The cost of this VoIP solution is not cost-effective compared to others.
The method is only good for texting and is not suitable for some other features that some alternatives have to offer.
Sending text messages to many groups is allowed; however, the receivers will only notice their names on the conversation, not knowing who the other recipients are.

9. Communicator

Communicator is an entirely revolutionised application that is built on the latest PBXware technology.

Pros:

The convenience of calling on the go is made easy and cost-effective because of its portability.
Offers a simple and straightforward VoIP system.

Cons:

Limited features compared to other platforms.
Customer reviews report that overall call and audio quality are not satisfactory.
Some users are unable to multitask. Once the application is minimised, the call will promptly disconnect and, at times, crashes the system.
The SIP (session initiation protocol) is poorly managed and has issues when connected to mobile data.

10. Microsoft Teams

This platform is among the best alternatives for VoIP communication and offers impressive features when it comes to video and voice calling.

Pros:

You can easily add up to 10,000 members in a team, 250 participants in a private chat, and 20 participants in an audio or video call.
You can create channels and teams for more efficient remote collaboration and easier communication with other team members.
Seamless integration of other team management apps.
If you wish to use your Zoom app without leaving the Microsoft Teams conference, Teams also supports Zoom integration.

Cons:

Saving of files is perplexing; it is not convenient for users who have not mastered the saving system of Teams.
Since the security of the Teams' system is tight, adding another user into your group is quite challenging. You need to set up a few methods to add them up in the group, either on your External or Guest Access.

If you’re considering Microsoft Teams, VoIPTech can help you get started in setting up this VoIP platform for your business; they also offer complete solutions for any of your VoIP system needs.

Things to Consider In Choosing the Right VoIP System for Your Business

In choosing the best option for your business, you need to consider all the features the VoIP alternative has to offer. It must fit the preferences and unique needs of your company to avoid problems that might cost you in moving forward.

Here are a few things to consider before making your choice:

1. Requirements

Consider how much bandwidth the VoIP system requires.
Choose your Internet provider wisely to make sure that the connection is fast enough for you to have uninterrupted communication with your clients and employees.
Slow Internet speeds can lead to an unsuccessful implementation of a VoIP system. It is best to have a maximum speed rate to ensure a flawless connection.
When choosing over Wi-Fi and ethernet connection, choose the latter. Ethernet is more reliable when using a VoIP phone because you can avoid congested data that might become a problem when making or taking calls.
Prioritise your data and network condition by upgrading your system as much as possible, especially if your system requires high bandwidth.

2. Price

Consider your budget before getting the desired plan for your business. Assess your specific business needs.
Only get premium service if it suits your budget and, at the same time, corresponds to your data needs.
Ask for a free trial before proceeding with your paid subscription. This way, you can test if it is the perfect plan for you.

3. Features

Consider a VoIP system that offers all the solutions that you need for your business—ideally choose one that offers both audio and video calls, file sending and management, and integration of other collaboration tools for an all-encompassing VoIP solution.
Always do a background check on the providers. Compare customer reviews and take note of specific feedback on features, particularly the quality of voice and video calls, security, and more.

4. Security

It is always best to consider the most sophisticated security features, especially for essential files and customer data.
Consider a VoIP solution that has little to no issues on security and privacy. Do your due diligence in perusing their data security policies. Choose a provider that offers data encryption as much as possible.

5. Customer Service

Your chosen provider should also have an accessible and 24/7 customer care hotline. Note that any downtime in your communication with your client and your team can significantly affect the quality of your service.

Choosing the right system for you

Not all VoIP providers are created equal. There are many options that you can choose from, and we’ve discussed here each of the top 10 VoIP system alternatives to help you make an informed choice. We’ve also given you tips on what to consider when looking for a VoIP provider for your business.

If you’re still not sure, however, VoIPTech solutions can help you figure things out. They can offer you expert advice on any concerns relating to unified business communications, however big or small your organisation is. Contact VoIPTech today to learn more.